Provision of Home to School Transport; Terms and Conditions
You are accepting the above conditions by completing the payment and bus pass application process. Please read through each of the above and raise any questions or queries prior to making your booking.
Terms & Conditions
(Applicable to all parents/carers/legally responsible persons and students who use the bus service)
Organisation
Parents acknowledge that the bus service is organised and arranged by Passenger Travel Solutions Ltd, part of Roberts Travel Group Ltd and not by the school attended. The service is open to all students attending either their catchment school, or by choice or faith to a school out of their catchment area. All applications will be processed and bus passes allocated on a first-come-first-served basis.
The basis of Your Agreement with Us
Spin trade Ltd agree to carry you on our vehicles solely upon and subject to the terms and conditions set out below and the Code of Conduct & Advice to Parents & Students, also shown below, and any additional terms and conditions which may be amended from time to time.
Together, these terms constitute the entire understanding between you, the passenger and Passenger Travel Solutions, and set out your legal rights and obligations and form the basis of our legal contract to you. These Terms and Conditions do not affect your statutory rights.
Duties of a Parent/Guardian/Responsible Person
If you are the parent, guardian or legally responsible person who purchases a pass or accepts the declaration on behalf of someone else, you undertake that you have the authority to act on behalf of the other person. You also acknowledge that you are responsible for ensuring that the person travelling has read and fully understands these terms and conditions, the code of conduct and any applicable terms and complies with them.
The Bus Service
We shall make reasonable efforts to provide the service we advertise. However, parents acknowledge the right of the Passenger Travel Solutions to change any aspect of the bus service including timetables and routes, or to discontinue the bus service, giving in each case, such prior notice as is reasonable and practicable. If the service is discontinued, parents will be entitled to any such pro-rata refund of any advance payment as it deems applicable.
We also reserve the right to arrange alternative transport as deemed by us to be appropriate at any time to meet our commercial needs and the need of our passengers without notice.
Access to stopping points
From time to time, some roads may become inaccessible and can be due to a natural phenomenon such as flooding. Other factors could include road closures due to roadworks that are either planned or emergency. In any circumstances, if we are prevented from accessing any pickup points, the option for students will be to board at the next nearest pickup point offered on the route. Under no circumstances will additional services be provided. We will give as much notice as possible where we are aware of such issues. No refunds of monies paid for transport will be given.
Payment
Any person entering into this agreement does so upon the understanding that they are committing to payments for the whole of the school year from August of one year to July of the next. Seats on a vehicle are allocated to a student for the full school year and cannot be cancelled except under the strictest of circumstances (see “Cancellations & Refunds”).
Parents will be required to pay in advance with an agreed instalment method, by selecting of one of the terms offered. However, even though we provide payment methods of up to 10 separate payments, upon payment of the first amount, you will become immediately liable to Spin trade Ltd for the full price of the pass upon it being issued to you.
You also accept that the monthly instalments do not relate to any particular period of time but are simply contributions in respect of the total annual fee. We reserve the right to recover the full amount upon written notice to you at any time during the school year, such discretion to be exercised reasonably.
From time to time at our discretion, we may refuse to issue a pass and under no circumstances will we issue a pass until all sums owing have been received by us in full as cleared funds. This can also include the payment of monies owed to us for previous school years.
We also reserve the right to ask for the full yearly amount of the transport fee in advance (plus any outstanding monies from previous academic years) if you have persistently defaulted on school or college transport payments.
Applications received after the 22nd July 2023 will be treated as late and there is no guarantee that transport will be arranged and a bus pass issued before the start of the autumn term.
Please note the transport charge is calculated on an annual basis and there will be no reduction for any periods where transport is not required e.g., exam leave or sickness, or for any occasions when due to unforeseen circumstances, transport is not available e.g., snow days, vehicle breakdowns / lateness/enforced school closures due to a lockdown / early finishes/ school closure.
Failure to make payments.
If payments are not made in accordance with the chosen option, we reserve the right to make an administration charge of £5.00 to reinstate the payments. When late payments exceed 1 calendar month from the date due, the pass will be deemed as cancelled. We reserve the right not to reinstate the pass, but if we do agree to reinstate it, charges will apply.
Ad-Hoc Accompanied Travel
Sometimes students who are not entitled to use the bus may wish to travel on a particular service, perhaps to collaborate on homework or simply to visit on an odd occasion. If this occurs, the pupil concerned can either contact Passenger Travel Solutions Ltd to gain permission, which is then granted at our discretion. There will be a charge made for this service.
If the person already travels on another service to the school that is operated Spin trade Ltd, there will be no charge, but you will still be required to seek permission prior to travel.
Bus Passes
Bus passes are issued each year upon receipt of payment. All passes contain a chip which will be scanned on entry to the vehicle. If the pass has been damaged and will not scan on the card reader a new bus pass will be required at a cost of £10.00. If the pass has been cancelled or withdrawn for any reason, it will be shown on the scanner and travel WILL BE REFUSED by the driver. It is important that lost or damaged passes are replaced immediately as we have a NO PASS NO TRAVEL policy. Replacement passes can be requested from Spin trade Ltd at a cost of £10 per pass, full details of which are on our website.
Failure to present a pass to the driver.
It is understood that from time to time, students will mislay rather than lose a pass. If a student fails to present the driver with a pass for a period of 3 days, it will be assumed to be lost. Once this happens, the pass will be cancelled and a new one issued at a cost of £10.00. If your child has not found it after 2 days, please contact us so that a decision can be agreed on finding or replacing it.
Passes lost during the college day.
Any student who loses a pass during the day will still be eligible to travel home in the afternoon. Drivers are issued with a passenger list of eligible students who can travel on that particular route. This will only be allowed on the return journey home and on the return to school the next morning. A replacement pass must then be requested next morning from Spintrade Ltd at a cost of £10.00 full details of which are on our website.
The pass will be sent with the driver for collection that afternoon (only on certain routes)
Failure to do so could see travel declined until a new pass has been purchased.
Damaged Passes
As in the item above, damaged passes will be treated in the same way.
